Digitalsolutionsprojectmanagement Stage

Job purposeThe Customer service and back-office agent will support Customer Service and back-office team to cope with increasing operational activities, driven by: Fleet business strong business volumes growth (new contracts, network expansion, …) Launch of innovative services (mobile fitting, winter appointment booking, …) In this context, this new resource will support the team on Delivering superior service level to both Fleets and Dealers to achieve high levels of customer satisfaction Provide targeted and effective information to reduce telephone support activity and autonomize dealers Increase effectiveness in management of back-office activities Main responsibilities Management of inbound and outbound calls with multiple internal and external stakeholders: Fleets operations Dealers Bridgestone field team Manage pre-authority activities on job sheets that require intervention New services operations support activities (e.g.
appointment booking, tires availability check, …) Address issues, propose solutions and communicate with dealers and fleets to implement actions Send email communications to fleets and dealers Support preparation of monthly and quarterly sales volumes and services statistics Dealers network database periodical updating Training to fleets and dealers on Fleet solution process and application Required capabilities High School diploma or Degree Customer care & Consultant approach Teamwork and organizational skills Proactive attitude and Open Minded Digital approach, Innovation mindset Reporting and analysis skills IT literacy: Office package - Excel; Powerpoint; Outlook at good working level Languages: Italian native; English – good level (Intermediate level is a mandatory level of knowledge) Experience Min 3 years experience Customer service and back-office activities Know-how of B2B environment and Retail industry would be a plus