Time left to apply End Date: January 6, 2025 (16 days left to apply)Job requisition id JR0034069Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.
Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.The Service Team is looking for a Digital Service Engineer (Regular contract, full time) mainly based in our Monza site.How are youWe are looking for a person with:Good attitude for teamworkCapabilities to identify priorities and follow up on the opportunities.Attitude to interpersonal relationshipsOpen mindedFlexible, customer-driven, target-oriented mindset.About the jobAs an integral member of our team, you will help customers with technical operational issues, and you will contribute to the overall success and growth of our organization.
The Digital Service Engineer will be based in our Monza site.As a part of the team, you will:Execute all remote service delivery on specific products, modules, and systems via remote assistance toolTravel to customers up to 25% for field service activities.Conduct remote troubleshooting and start the root cause analysis.Act as an expert on remote assistance tools and AIoT portal for connected equipment.Contribute to the implementation of Digital Service infrastructure with central colleagues.Provide remote support for Field Service Engineers and external customers.Interpret data and support connected services by advising customers on equipment health, trend analysis, alarm interpretation, and drafting action plans with recommendations.Deliver remote training for customers and/or FSEs/Digital Service Engineers on relevant content (up to ALSOC period 2), including remote guidance techniques to provide real-time visual and audio guidance.Apply deep product knowledge in support activitiesSpot opportunities to increase the service businessWhat you know:2+ years of field service or equivalent experienceKnowledge of our Alfa Laval productsWorking experience on different types of Motors and startersPersonal drive and strong commitment to achieve assigned goalsFluent in English, verbal and writtenAbout UsEvery day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.
Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.Meet our dedicated people who always go the extra mile.
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