Determined AI - Developer Support EngineerJob Description:
Hewlett Packard Enterprise (HPE) is providing expertise and experience to customers all around the globe to help them understand the value of data in multi-connected and data driven world.
HPE transform businesses by connecting and protecting data and helping the customers with solving IT problems.
How youll make your mark:
Deep learning has enormous promise but developing deep learning models at scale remains extremely complex, time-consuming, and expensive.
At Determined AI, part of Hewlett Packard Enterprise, we are working to change that:
our revolutionary open-source deep learning training platform enables deep learning engineers to train better models in less time, to seamlessly share GPU clusters, and to collaborate more effectively.Our Developer Support Engineers work with our customers every day.
They are the main interface between customers and our engineering organization.
In this role, you will take on challenging issues that our customers face, working together with other engineers towards a resolution.As a Developer Support Engineer, you can shape our customers' experiences with our products, as well as help define our support processes.
You should be comfortable where systems, deep learning, customers, and engineering intersect.About you:
**Requirements**:
Strong skills in at least one scripting/programming language (preferably Python).Very comfortable with Unix/Linux systems.Able to dive into code, handle customer escalations, and drive to resolution in a timely manner.Strong problem-solving and analytical skills.Excellent communication skills, both written and verbal, with a focus on documentation.Demonstrable focus on the customer, including the ability to see past individual break/fix incidents to understand the customers setup and requirements, and the ability to build relationships with customer engineers.Ability and desire to occasionally work in the Determined codebase to tackle bug fixes, supportability improvements, and features.Preferred:
Bachelor's or master's degree in Engineering, Computer Science, or similar.Experience with containerization technology (Docker, etc.
).Experience with relational databases.Experience writing or ingesting REST endpoints.Theoretical knowledge of machine learning is desired, but not required.Knowledge of at least one cloud provider (AWS, GCP, or Azure).Curiosity/interest in continuous learning to stay at the forefront of challenges that can be addressed through AI.Our Engineering Process:
We usetwo-week engineering sprints to strike the right balance between execution and evaluating priorities.
We structure our collaboration around projects:
The project lead is an individual contributor directly responsible for the execution of the project, including planning the technical solution, coordinating work with other engineers, and communicating progress to stakeholders.
Engineering managers ensure project leads at all levels of their careers have the support and guidance they need to fulfill these responsibilities effectively.All code is reviewed by members of the team, following a specific set of guidelines to reduce ambiguity and drive to shipping efficiently.
Check out how we review code on our public repository.Technical Stack:
LinuxPythonGolangReactTypeScriptTensorFlowPyTorchKerasDockerKubernetesPostgreSQLWhat we can offer you:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.Job:
ServicesJob Level:
MasterHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.SummaryLocation:
Roma, Roma, Italy; Lytham, United Kingdom; Bucharest, Ilfov, Romania; Berlin, Berlin, Germany; Wroclaw, Silesian, PolandType:
Full time