Desktop Support

**Requirements**:
- Speaks fluent Italian and have intermediate English speaking skills
- 3+ years of hands on experience in Desktop Support
- Good understanding of Windows platform 10 and 11 OS; Bitlocker understanding
- Experienced in troubleshooting hardware and software issues
- Experience in ITIL process, maintaining SLA's, CSAT's and Service Now
- Experience of providing VIP support is desirable
- Must be willing to travel to other customer locations within Italy as required
**Job Types**: Full-time, Permanent
Pay: From €30,000.00 per year
**Experience**:
- Total Exp: 1 year (required)
- Desktop Support: 1 year (required)
**Language**:
- English (C1/C2) (required)
- Italian (C1/C2) (required)
Work Location: In person