**About Glovo**:
We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.
With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture.
We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
**Your work-life opportunity**:
Glovo is building the future of cities by enabling anyone to get any product from any store delivered in minutes.
Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status.
This role will require a mix of operations management skills, people skills, and creativity to tackle different challenges.
The pickers are a key player in Glovo's groceries business and you will need to ensure their long-term sustainability, as well as its daily performance.
Among other things, you will define all the picking process and work hard to improve them continuously.
**Be a part of a team where you will**:
- Ensure a safe work environment for all your team
- Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
- Proactively identify and lead process improvement initiatives
- Balance labor, ensuring that you are operating a balanced and efficient Dark Store while meeting all production goals
- Embrace a startup mentality and emphasize Glovos' Core Values
- Be responsible for at least one Dark Store.
- Be responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
- Motivate, coach, report, and provide feedback of pickers' performance continuously.
- Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time.
- Allocate labor, lead meetings, direct and assign job duties for pickers.
- Perform in depth problem solving in all areas to ensure successful and continuous operations.
- Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software
- Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed
- Report and escalate systemic issues to management as necessary and in a timely manner
- Review and update Standard Operating Procedures according to Glovo best practices
- Fully understand processes and daily goals, and make recommendations to improve performance
- Identify, address and resolve safety hazards within the Dark Store.
- Perform administrative duties, and additional functions, as needed and determined by management
- Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
**You have**:
- Flexibility to work on weekends
- Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
- Demonstrated good communication skills (written and verbal) with all organization levels.
- Demonstrated ability to use computer and wireless technology.
- Will to increase your management ability and team management skills.
- Fluent in italian and english.
Spanish is a plus.- An empathetic, inclusive and curious attitude**Nice-to-haves**:
- Working knowledge of Six Sigma tools and Lean techniques.
**Experience our Glovo Life benefits**:
- Top-notch private health insurance-
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!-
- Flexible time off (take the time you need) and hybrid working model (own your time)-
- Enhanced parental leave-
- Online therapy and wellbeing benefit-
- External learning budget**What you'll find when working at Glovo**:
- Gas: Driven to deliver quality results quickly- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
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