Design Your Future at PVH Deputy Manager Customer Experience and Sales - Tommy Hilfiger Pompei
Be part of an iconic story. PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. We are connecting our global, iconic brands closer to where the consumer is going than ever before. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
The Team Reporting to the District Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.
The Position Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
Train and coach the team on standards, including customer service, product placement, and efficient time management.
Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
Provide recommendations for action based on the analysis of sales performance.
The Ideal Candidate University Degree in Economics or related studies.
At least 2 years' experience in a similar role within a structured environment.
Highly developed business acumen.
Ability to take a 'big picture' view of a situation.
Good communication and collaboration skills.
Highly detail-oriented and organized in work.
Fluent in Italian and English.
Be valued.
At PVH, we recognize that our people are our greatest asset. We prioritize health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics.
Balance – Work Smart, our flexible working model, allows you to choose the hybrid setup and working hours that benefit you.
Health & Wellbeing – Wellbeing programs, premium subscription to Headspace, and volunteering programs.
Develop – PVH University curates and delivers training programs for your continuous professional and personal development.
Be at the forefront – Stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches with employee discounts!
Be part of it. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
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