WHAT YOU'LL NEED TO HAVE • Relevant professional experience leading a team and logistics processes in an omnichannel reality • Good knowledge of Customer Fulfilment performance monitoring and influencing factors • Good knowledge of working methods securing excellence in Fulfilment Operation processes together with relevant stakeholders • Very good knowledge of different leadership styles and how to adapt it according to needs and different situations • Very good knowledge of all relevant standard operating procedures for Customer Fulfilment to keep all co-workers and customers safe • Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation • Ability to reflect and find value and ideas in collaborating with others and ability to inspire and engage others while being business-minded and having a clear customer focus • Capability to lead in the unknown and transforming environment and to collaborate with different stakeholders • Capability to give and take responsibility and empower colleagues to be entrepreneurial • Ability to lead and coach while learning and developing and to build trust by communicating in a clear and targeted way • Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity • Ability to communicate in English and Italian THE PURPOSE OF THE JOB IS: • Lead the End-to-End daily running fulfilment unit operations • Lead, coach and develop the operational teams • Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind CLOSELY TO THE OPERATIONAL MANAGER, YOU WILL BE: • Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience • Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost • Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment • Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being • Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment WORKING WITH US HAS ITS REWARDS Being part of the IKEA team has many benefits.
You'll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.
As part of the team you'll have access to: • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc) • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€ • Employee discount: 15% on the purchase of IKEA products for personal use • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child) • Corporate discounts: you'll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!)
our goals.
Every year all the co-workers can be rewarded for how we develop our business together WE CARE FOR PEOPLE It takes the diversity of thought, background, and culture to make a great idea a reality.
We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.
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