**Mission**:
Monitoring and execution of customer order process.
Communicate with customers, Sales and after sales in order to manage orders, also checking times and quantity required.
**Main Responsibilities**:
SALES & OPERATION PLANNING
- Manage of S&OP process and entry order plans
- Closely cooperate with sales functions in order to continuously improve forecast processes and forecast accuracy
- Analyses and interprets data and trends, with particular focus on "On time delivery" and "Lead time" KPI
ORDER MANAGEMENT
- Coordinate the communication with Plant Supply chain, Sales and after sales with the aim of checking the right management of orders
- Monitoring the execution of customer order process, maintain related records and keep update data in SAP
- Monitoring weekly order saturation analysis in order to confirm or suggest improvement plans
- Get advice from Planning/Purchasing to confirm leadtime for new products
- Check with Planning to improve delivery or accept delay/cancellation of orders for Customers
- Ensure goods collection, on time shipping and on time delivery
- Weekly order saturation analysis with the aim of putting in place improvement plans
CUSTOMER SERVICE
- Communicate with customers, Sales and after sales in order to manage orders, also checking times and quantity required.
- Receive orders from Customers and confirm by Sales Orders
- Maintain Customer Info records
- Coordinate with Controlling to get and maintain Sales Info records
INVENTORY MANAGEMENT
- Manage trends and sell out data to improve stock inventory process and maintaining optimum inventory level
- Update of MRP parameters relative to security stocks, lead time, Minimum Order Quantity, with the main objective to reach defined stock values
- Cooperate with material planners and production planner by planning of short, mid and long-term supplies