Data Center Engineering Operations Chief Engineer, DCEOJob ID: 2799975 | Amazon Data Services Italy S.R.L.
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers.
Also expected from the CE is the ability to manage large scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.
The CE directs, trains and supports EOTs in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
The role will be based in the Greater Milan area; however, flexibility is required to travel to other locations within the EMEA region if required.
Key job responsibilitiesOversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centersOperate independently with limited direct managementAssist in the design and build out of new facilitiesAct as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stabilityPerform root cause analysis of equipment failuresTroubleshoot and report facility and data server-level events within internal SLACreate and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teamsProvide training and guidance to Engineering Operations Technicians and assist in recruiting efforts for the sameEnsure all safety procedures are adhered to by vendor and Amazon staffUtilize internal Change Management Systems to manage building workflowsMV/LV Isolation to facilitate MV maintenanceProvide metric availability reporting on a weekly basisCompetencies:The successful candidate must be able to demonstrate the following competencies and behaviors:
Ability to solve problems at their root, stepping back to understand the broader context.Aptitude for troubleshooting and problem solving.Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.Proven experience of reading SLDs and control schematics.Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.Shows good judgment and instincts in decision making.Ability to prioritize in complex, fast-paced environment.Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base.Physical Requirements:Work at heights and from ladders.Perform physical tasks.Work in a noisy environment with ear protection.BASIC QUALIFICATIONSBachelor's degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification.Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center (in-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls).Full EU driving license and advanced level of English.PREFERRED QUALIFICATIONSExperience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities.Project Management experience.
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