AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for a detail-oriented individual to join our Data Center Engineering Operations team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. As part of this team, you will ensure that the data center Mechanical, Electrical, and Plumbing (MEP) infrastructure operates at 100% availability. Simultaneously, you will ensure delivery of first-class customer service to the teams and groups within the data centers.
You will be responsible for ensuring that all electrical, mechanical, and fire safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. You are expected to be a singular focal point for all facility operations and to support Amazon within data centers that it owns and operates.
In addition, you will manage large scale, high impact projects, and new region support, from conception to completion. Your projects will involve large amounts of independent work. You will also need to collaborate with external support groups in local and global settings. These groups include engineering, automation, procurement, and finance. You will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. In the performance of your duties, you will be expected to drive innovation and resiliency, while reducing operational costs in the facilities.
Key job responsibilitiesTrain and support the Engineering team in their role of providing electrical and mechanical equipment troubleshooting and operationsImplement and execute site or equipment-specific training exercises. Exercises cover, but are not limited to: stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers etc.Oversee day-to-day operation and maintenance of mechanical and electrical equipment in data center sitesOperate independently, with limited direct managementAssist in the design and build-out of new facilitiesAct as an escalation point for all facilities-related issues within the data center region. Work OT hours as needed to support site stabilityPerform root cause analysis of equipment failuresTroubleshoot and report facility and data server-level events within internal Service Level Agreements (SLA)Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teamsEnsure all safety procedures are adhered to by vendors, and AWS staffComplete reports on a weekly basisBASIC QUALIFICATIONSBachelor Degree in Electrical or Mechanical Engineering or equivalentExtensive industry-related experience with in-depth knowledge of UPS, backup generator systems, and generic mechanical-room infrastructureProficient with IT programs such as Microsoft Office products (Excel, Word) or similarExperience in leading critical facilities operations.PREFERRED QUALIFICATIONSExperience in operations, and on-call support for Data Center facilities, or Mission Critical Plants/Production facilities with ability to demonstrate key electrical and mechanical competencies and theoryMaster Degree in a technical field - Electrical Engineering, Mechanical Engineering, Industrial Engineer or equivalent.Project Management experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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