Customer Support Technician (F/M)

As a Customer Support Technician, you will support our customers worldwide by helping to keep their machines running and performant. Supported and trained by the colleagues within the Customer Support Team, you will enter Microtec world and be part of a dynamic and innovative company, aiming at delivering a high quality service. Your tasksCustomer support, providing help to our customers through various channels (phone calls, e-mails)Problem analysis and technical troubleshootingRemote Support, but also on-site intervention when necessaryManagement of clients requests, playing a liaison role with other internal technical departmentsExecutions of onsite maintenance operations and trainings at the customer factoriesYour profileTechnical education in the fields of electronics, electrical engineering or automation technologyGood knowledge of English, other languages are an advantageIndependent and structured way of working with a customer oriented approachHigh problem-solving skillsStrong interpersonal and communication skillsWillingness to travel worldwide and availability to shift workDriving license BMiCROTEC – WORLD LEADING WOOD SCANNING SOLUTIONSMiCROTEC is the global technology and market leader in intelligent wood property recognition for optimizing the use in the wood processing industry and has been setting the standards in this market since 1980. There is no process that is not streamlined, optimized, and accelerated by MiCROTEC technologies and systems. Always committed to providing the customer with the most economically & ecologically sustainable wood utilization.