Customer Support Team Lead (Italian Speaking) Come on board with Neo Group Are you ready to shake up the iGaming scene with us? Neo Group is not just expanding; we're transforming the game, mastering profitability with every venture. But what truly drives us? It's amazing people like YOU Join us on a global adventure to redefine gaming. We're on the hunt for a Customer Support Team Lead to join our dynamic Customer Support team. Your Role: Lead and Inspire: Manage a team of Customer Service Representatives, providing guidance and support to ensure they shine. Performance Mastery: Monitor team performance to deliver top-notch customer service every time. Grow and Develop: Conduct regular team meetings and provide training and development opportunities to help your team thrive. Team Collaboration: Work hand-in-hand with other Team Leads to ensure consistency and excellence in service delivery. Resolve and Support: Address and resolve any team-related issues with finesse and care. Strategic Success: Implement strategies to achieve team and individual performance goals, ensuring everyone hits their targets. Standards and Policies: Make sure your team adheres to company policies and maintains the highest customer service standards. Requirements: Supervisory Experience: Proven experience in a supervisory role within customer support. Leadership Skills: Strong leadership and team management abilities to guide and nurture your team. Motivator: Ability to inspire and motivate your team to achieve excellence. Communicator: Excellent communication skills in English to effectively interact with team members and customers. Problem Solver: Proficient in handling escalated customer issues with ease and professionalism. Service Expert: Knowledge of customer service best practices and metrics to ensure top-quality service. Benefits: Exciting opportunity alert Be part of creating an innovative brand on the iGaming scene Attractive remuneration package Includes health insurance and a golden ticket to the gym. Join an international flexible work environment with an engaged, driven & professional team Great & modern working environment. Remote job position available after the first training period Work from anywhere and own your space. Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you Explore Neo Group Further: For more details about life and careers at Neo Group, visit our Career Website, connect with us on Instagram, and engage with us on LinkedIn. Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular J-18808-Ljbffr