Customer Support Specialist

Your mission Assist users in understanding and navigating various offers available on the offerwall.
Address and troubleshoot technical errors or issues users encounter.
Provide friendly and informative responses to questions and concerns.
Document and report recurring technical issues for further analysis and improvement.
Offer guidance on self-help resources and FAQs.
Collect feedback from users about their experience with the offerwall service.
Share user insights and suggestions with the team for continuous improvement.
Seek ways to enhance the quality of support provided.
Your profile You are an experienced Customer Support Specialist looking for a new challenge.
Your natural talent for communication ensures that customers always feel heard and valued.
Thriving in high-paced environments, you excel at problem-solving and turning a negative experience into a positive one.
Why us?
Our colleagues come from all corners of the globe and by joining the MAF team, you become a part of an inclusive environment.
To support your career development, we offer a budget for training courses or events to help you improve your skills and stay up-to-date with the latest innovations in your field.
We want to make sure our employees eat a healthy lunch.
Therefore, we provide warm lunch meals with enough options for those with special wishes.
We offer flexible hours, a great way to work productively and maintain a healthy work-life balance.
Additionally, we provide all the high-quality equipment required to do the best job possible.
Annually, we organize several team-building days where we learn to build on each other and have a lot of fun.
If you believe you have the skills, passion, and drive to excel in our customer support role, we encourage you to take the next step and submit your application.
We look forward to getting to know you better and exploring the possibilities of working together to achieve our goals About us MAF is a leading company in digital advertising, designing the ultimate solutions to address the needs of advertisers and publishers in the industry of Performance App Marketing.
We have been awarded 6th and 3rd global on Appsflyer Performance Index, and TOP10 (Italy) and TOP 100 (Europe) for best growing startups by the Financial Times.