Customer Support Engineer (Catania) (E) Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together to accelerate the delivery of tomorrow's electronic devices.
Job Description We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer sites. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.
YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of our award-winning training centers. Domestic and international travel for initial training is required. Responsible for customer service activities associated with updating, solving, diagnosing, and repairing highly sophisticated capital equipment at customer sites. Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment. Coordinates actions with customers to minimize downtime. Provides assistance to Installation Engineers in resolving problems. WHAT YOU WILL BRING: Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered. Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems to address on-site customer problems. Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus. Outstanding interpersonal communication, analytical, and problem-solving skills. Proven track record of engaging empathetically with customers, ensuring a positive experience. Driven to be hands-on and passionate about learning new things. Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively. Fluent in English and Italian is a must. Full driver's license. WHAT WE OFFER: Dynamic opportunity and growth potential in the Semiconductor Industry. A competitive, family-friendly total rewards package. Variable compensation components, e.g., participation in company stock purchase plan. Company car or car allowance. Award-winning training. HOW TO BE CONSIDERED: Please click the "Apply" button to submit your CV.
Minimum Qualifications Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience OR Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.
KLA is proud to be an equal opportunity employer and committed to creating a diverse workforce.
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