Customer Support Agent Milano | working from home up to 60% | Reference 6301
With a firm base in your financial markets expertise, including domain knowledge within the areas of Asset Servicing/Back office, Middle Office, Portfolio/Fund Management and/or Investment Advisory, you will be able to leverage your thorough understanding of Support and your customer-centric mindset to the maximum.
As a Customer Support Agent and Marketdata Platform Specialist, you will work across our global product portfolio directly supporting major customers and strategic partners.
What You Will DoCustomer focused technical and functional support. Accompanying technical migrations and functional changes, including creating roadmaps and fixing of timelines.Post-sales support activities and quality assurance.Analysis and coordination of requirements and alignment between our customer and external service provider and internal experts.Customer presentations and communication, providing clear information and reports.Identifying opportunities to improve our service offering and providing feedback to internal stakeholders.Ensure qualitative end-to-end request handling, service excellence and technical support across our global product, services and data portfolio.Monitor queries and ensure diligent end-to-end request handling, follow-up and escalate as required.Provide high quality and timely responses to customer requests, mainly via our ticketing tool, but also via telephone, conference call and email.Own, support and manage the on-going operational relationship with our key customers.Participate in service calls and meetings with key customers to ensure and maintain high service levels.What You BringAbility to interview, observe, analyze and document customer needs and technical workflows. Knowledge on how to conceptualize and synthesize complex technical problems. Ability to handle and explain technical topics in a simple manner.Competence and desire to build strong relationships with key customers and internal stakeholders alike. Very strong customer focus with excellent communication, listening and presentation skills.Excellent English language skills (oral & written), further languages are an advantage.Data consultant / subject matter expert for market data (real time API) and investor protection (e.g. ESG, MiFID) topics. Financial markets experience operating in a relevant job role.Thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, as well as about SIX products and services.If you have any questions, please call Anthony Mills at +44 207 550 5407.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We OfferFlexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking, we solve exciting tasks together in teams.
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