Your mission We're looking for an enthusiastic Customer Success Specialist to join our Customer Success Team and be responsible for improving the revenue generated by existing customers, ensuring a low churn, and maintaining relationships to guarantee customer satisfaction. You will report to the Head of Customer Success and will be in charge of:- Setting up calls aimed at upselling and cross-selling, by proposing upgrades and subscriptions, to let customers get the most out of iubenda's services;- Proactively reaching out to existing customers to ensure they're fully satisfied with their subscriptions, and provide support on their concerns;- Advising customers in choosing the best solution for their needs, helping to implement new services during the onboarding phase, and assisting with renewals;- Providing any support customers might need regarding installations, payments, renewals, and clarifying technical legal topics.Requirements- At least 1 year of experience in a customer-facing role;- Proficiency in Italian and English;- Knowledge of HTML, CSS, and Excel; - Strong written and verbal communication skills; - Customer-driven attitude, with a focus on patience and excellent interpersonal skills.Added values- Any additional language (Dutch or Danish, preferably);- Experience with a CMS tool such as WordPress and Shopify;- Experience with Google Tag Manager;- Good understanding of GDPR dynamics;- Soft skills: team spirit, capable of explaining difficult subjects in a simple way.LocationAt iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.BenefitsCOMPETITIVE SALARY - We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan) and Germany (Berlin and Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely.TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - You will be provided with a travel allowance so that you can visit your colleagues based on the other side of the world;COMPANY RETREATS - We get together in amazing destinations once a year to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats;WORK EQUIPMENT - You will be provided with an equipment allowance so that you can perform at your best;LEARNING BUDGET - We'll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;BRIGHT & HEALTHY WORK ENVIRONMENT - You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;THERAPY INCENTIVE - We sponsor online therapy sessions in English and Italian with psychologists experienced in different approaches;ENGLISH CLASSES - We offer online English classes weekly, on several different levels, within working hours.By applying, you hereby declare that you have read and understood our privacy policy ().
