Customer Success Operations Specialist

Our Customer Success Operations Department in Segrate (MI) is looking for a



Customer Success Operations Specialist (f/m/d) (100%) Your Responsibilities: Take part in daily, weekly and monthly monitoring and housekeeping exercise to keep good data integrity, to resolve incomplete orders and to keep a high delivery performance. Regularly work on troubleshooting allowing a proper weekly Sell Out posting and submission of all relevant documents before the Monthly Closure. Learn and constantly improve month end closing procedures. Support stock take activities being the contact part for Customers & Sales Team. Analyze the stock taking figures and reconcile them with Sales counterpart. Post the result in SAP. SPOC for warehouse requirements and transportation support for all local matters. Be the SPOC for Sales Team and Customers to collect and negotiate VAS needs and collaborate with our warehouses in design and implement new VAS requirements. Identify and resolve system failures. Lead the team to act as SAP Key User and SPOC to actively provide training and support to new & existing team members in case of specific requirements or new functionalities. Your ideal profile: Experience in a similar role at least 3 years, preferably Operations experience in multinational companies. Experience working with huge data, analyzing figures, and producing reports. Accuracy and methodology in execution of operational tasks. Good interpersonal and communication skills, showing a customer-centered approach; pleasure to work in a cross-border team and with different cultures. Advanced communication skills in English and Italian, both verbal and written; any other language is an advantage. IT proficiency: Microsoft Office (especially Teams, Excel at advanced level, Word), experience with SAP (SD and BW module); experience in Salesforce (nice to have). Availability to travel for trainings and meetings. If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.



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