**CIS (REMOTE) /**
**CUSTOMER SUCCESS - CUSTOMER SUCCESS TEAM /**
**FULL-TIME**
**/ REMOTE**
- Affise is a Performance Marketing Platform for building powerful business partnerships.
Our mission is to simplify performance marketing, so brands can focus on achieving their goals.
We believe in the endless opportunities of partner marketing.
Affise helps businesses grow and automate their marketing channels in the most efficient manner at scale.
- We're a global company of over 130 professionals with offices in Vilnius, Berlin, New Delhi, and Shanghai.
Recently, Affise has secured $8 million in Series A from VCs with several unicorns in a portfolio and well-known angel investors from Silicon Valley.
We're a team of high-class professionals that share the values of trust, freedom, growth, and mutual support.
Our employees can trust us with support and help wherever they need it.
- We offer flexible working hours and no time-control system to our teammates based in over 30 countries.
We encourage our team members to experiment freely and take ownership of their tasks.
- We're constantly aiming to advance, both as individuals and as a company.
We value people who learn rapidly and always seek to improve themselves.
We welcome new Affise family members with a helpful attitude and honest smiles.
For more information, please visit Affise Career Page.
**What will you do in this role?
**:
- Drive adoption and usage of the product through ongoing engagement with customers
- Look and identify customer's needs and pain points, constantly monitor customers health, identify at-risk customers and help reduce churn
- Run live demos to keep clients updated on how to use the new functionalities
- Track client's performance and assist them in reaching their goals
- Timely payment collection and work on billing-related queries
- Analyze metrics like MRR, Churn rate, Expansion rate and create a strategy accordingly
- Work on customers advocacy
- Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback through the appropriate channels
**What you'll need?
**:
- Fluent written and spoken **English and Russian** languages are mandatory for the role
- 2-3 years experience in Customer Success, Customer service, or another similar role, preferably with SaaS product(s)
- Proven ability to smoothly onboard new customers and manage relationships on an ongoing basis
- Have worked with a software sales team and sold software products developed in an agile environment
- History of being a compassionate problem solver with great communication skills, attention to detail, and a strong passion for user experience and customer happiness
- Proven success in consistently achieving renewal rate targets
- Experience partnering with customers during regular business reviews to make data-informed decisions regarding their current product usage and expansion opportunities
- You have a growth mindset — you welcome feedback and constantly want to improve
**What we offer**:
- An opportunity to work from anywhere — our team is distributed worldwide
- 10 business days per year of unpaid time off for any reason
- Paid sick leaves and 5 sick days per year without medical confirmation
- Paid holidays according to the Belarus calendar
- 30 days of paid vacation per year
- Employee Assistance Program - for important occasions of your life
- An annual personal budget for education
- Laptop for efficient work is provided
- Medical Support Program
- Quarterly team buildings
- Eligibility for any additional privileges that Affise might provide in the future
**Join Affise!