Company DescriptionAbout Redcare Pharmacy: As Europe's No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation.
We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision "Until every human has their health".
If you're seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.
About the role: Be in the center of it, not just part of it!
As Customer Success Manager, Marketplace Italy (m/f/d), you will lead our sellers to success and play a key role in the establishment, development and growth of our company.
Job DescriptionAbout your tasks: You are part of the central platform team and significantly drive the marketplace activities within Shop Apotheke Europe in the Italian market.You are constantly in touch with your partners and develop strategies to support and optimize their performance.You are the first point of contact for your partners in case of questions.You create regular analyses based on all relevant KPIs to ensure that targets are achieved.You monitor and continuously improve partner satisfaction and the customer experience.You have a good sense for new market developments and point out possible market opportunities to the partner.QualificationsAbout you: You have a successfully completed degree in economics, marketing or e-commerce and/or a comparable professional qualification.You have experience in the marketplace or e-commerce sector.You have strategic thinking skills and ideally experience in the health sector.You have very good time management skills.You enjoy working with data.You are willing to take on responsibility and are enthusiastic about marketplaces.You are a good communicator and maintain relationships with internal and external stakeholders.You have fluent Italian and English communication and negotiation skills.Good German language skills complement your profile.Additional InformationAbout your benefits: In order to provide you with the best possible support for your individual needs – whether it's living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits:
Welcome days: We want you to feel comfortable from day one and welcome you with a specific onboarding program.Mental health: Get quick professional help from psychologists from Likeminded if you feel overwhelmed in your personal or professional life.
Anonymously and free of charge.Smart working: When your job doesn't require you to be onsite, we arrange hybrid work schedules with the possibility of working remotely.Redcare Events: We can only grow together.
We promote team spirit with team and corporate events, regularly celebrating our successes all together.Training and personal growth: We encourage continuous learning and growth through internal and external trainings and workshops.Employee discount: Of course you will have discounts in our webshop.
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