Customer Success Manager - Italian SpeakingCustomer Success
At Mews, we dream big.
As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality.
With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious, and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us.
Sound good so far?
Keep reading!
About the role Your mission, should you choose to accept it:
Work with customer stakeholders to understand their goals, assess their capabilities, and assist with recommendations.
Understand and have knowledge of Mews products.
Guide customers on organizational strategy, governance, and change management based on their needs.
Work alongside the project management team in assisting with planning and delivery of tasks.
Build relationships with customers' IT and business leadership.
Collaborate across different teams, effectively communicating customers' needs with product teams.
Assist with cross-department requests, Asana tasks, and projects.
Minimum Requirements Experience working in a cross-functional and customer-interfacing role focused on customer retention and revenue growth.
Track record of growing a client portfolio of 50+ customers.
Fluent in English and Italian; any further languages are a bonus!
Ability to prioritize tasks based on value, timeline, and interdependency.
Creative thinking and strong presentation skills.
Strategic thinker with the ability to think and respond quickly in front of customers.
Ability to grasp technological and business concepts.
Understanding of PMS products and platform features.
Experience using tools such as Gainsight, Salesforce, Asana, PowerBI, and Slack.
If this role excites you, we'd love to hear from you!
Please submit your CV in English when applying.
What's in it for you?
Mews was voted the Best PMS of 2024 and has been recognized as a great place to work.
You will enjoy:
Best-in-class Parental Leave Policy: 6 months fully paid leave for primary caregivers and 2 months for secondary caregivers.
Participation in the Company shares program.
Flexible Benefits via the ThanksBen platform.
Unlimited paid holiday.
Wellness Wednesdays: a monthly day dedicated to your well-being.
Remote/flexible working.
Monthly working from home allowance and healthcare insurance allowance.
Regular team events and socials.
Who is Mews?
Mews has been transforming hospitality since 2012, powering thousands of hotels worldwide with innovative solutions.
We provide a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
We are a fast-growing company, ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, and have been recognized as the Best PMS by industry peers at the HotelTechAwards.
Our culture values diversity, innovation, and fun.
Everyone is welcome at Mews We embrace different perspectives and welcome people of all backgrounds and identities.
If you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
Don't hold back!
Even if you think you don't meet 100% of the criteria listed, we encourage you to apply.
We believe in equal access to opportunities and want to ensure an inclusive experience for all applicants.
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