**Job Category**:Customer Success Group
**Job Details**:The Customer Success Manager Director demonstrates deep business and industry knowledge to partner with customers to help them accelerate business value from their investment with Salesforce.
You will align with senior Stakeholders, building and maintaining positive relationships to help customers progress on their transformation journey.
In this role, you will be responsible for helping customers achieve business value faster and progress on their journey towards Success and Value realization.
This means helping them improve Salesforce to transform their business and engage with their customers in whole new ways.
The result is increased value, retention, customer happiness, and ultimately expanding Salesforce's footprint.
**Responsibilities**:
- Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities, and prescribe recommendations to help accelerate the achievement of their business objectives and build a groundbreaking vision!
- Focus on customer intimacy - deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
- Build and nurture C-level relationships across accounts to solidify our partnership and dedication with the customer
- Working collaboratively with the account team and Salesforce Execs, optimally network within accounts from the C-Level down to help customers work towards their goals
- Evangelize the capabilities of Salesforce across all of our Clouds
- Identify risks to the customer achieving their stated business goals and work supporting teams to build a risk mitigation plan or call out as needed
- Serve as a customer advocate in driving industry best practices and the evolution of Salesforce functionality, courses, and administrative services integral to the customer's success!
**Preferred Qualifications & Skills**:
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
- Navigate customer interpersonal structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives
- Strong consulting skills and proven results working as a Trusted Advisor to drive value for clients or stakeholders
- Credible and effective C-level advisor and mentor, especially around organizational change (cultural, technical, or business)
- Proven understanding of Salesforce product and platform features, capabilities, and best use
**Leadership Skills**:
- PASSION: Passionate about Customer Success
- ENCOURAGING LEADER: Strong point of view and executive presence.
Confident, but not arrogant, a phenomenal storyteller
- OHANA: Embodies Aloha culture.
A standout colleague that everyone enjoys working with and has a generous heart
- TRUST: Build and encourage positive relationships with our clients
- ADAPTABLE: Excels in high levels of uncertainty and change
*LI-Y
**Accommodations
**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce welcomes all.