Direct message the job poster from 4URSPACE
Co-Founder & CEO at 4URSPACE - Disrupting Retail Construction - Former Prada Sr. Project Manager | MaxMara Director of Store Planning4URSPACE's Customer Success Manager is ultimately responsible for the complete post-sales lifecycle of a 4URSPACE user.
Few roles provide such a direct impact on the growth of the company.
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and will help them maximize the value they get from 4URSPACE.
You will be the user's internal advocate, helping ensure an excellent 4URSPACE experience, and gathering feedback on ways that 4URSPACE can build the next generation of user-focused solutions.
You will love this job if you are a natural relationship and business builder.
What You'll Achieve: Lead the post-sale engagement, retention, and growth of your customersArticulate and drive customer use cases, customer value, and expansion while maintaining trusted customer advisor statusServe as a trusted advisor to the customers and educate them on the use and benefits of our products and our industryPerform quarterly business reviews to align on business priorities, optimization opportunities, 4URSPACE product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from 4URSPACE, and identify product expansion opportunitiesAdvocate for the customer to internal stakeholders.
Share customer feedback and insights on the innovation and improvement needed to optimize the 4URSPACE user experienceDrive overall account health including performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfactionFull professional proficiency in French, Italian, and English2+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical productSophisticated business sense and understanding of underlying drivers and strategy of our user's businessesTrack record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsStrong analytical skills and operating rigorStrong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholdersHistory of success as a consultant, pre-sales, technical account management, or equivalentTrack record of managing large, complex projects and/or programsHas handled difficult customers or situations and can demonstrate resolutionsWillingness to tackle things on your ownMust work within a team environmentAbility to navigate data and people to find answersThe motivation and flexibility to work well in a high-growth environment where things change quicklySeniority levelEntry level
Employment typeContract
IndustriesSoftware Development
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