Customer Success Manager

We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products / services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.
Responsibilities : Cultivate strong client relationships.
Guide clients through their journey with our products / services.
Identify growth opportunities for clients.
Serve as the primary point of contact for client inquiries.
Collaborate cross-functionally to ensure client satisfaction and success.
Requirements : Bachelor's degree in business administration, marketing, or a related field.
Proven experience in a customer-facing role, such as customer success, account management, or sales.
Excellent communication and interpersonal skills, with the ability to build trust with clients.
Strong problem-solving abilities, with a focus on finding creative solutions to meet customer needs.
Ability to work collaboratively in a fast-paced, cross-functional environment.
Experience with CRM software (e.g., Salesforce, HubSpot) and other relevant tools is a plus.
A passion for customer satisfaction and a genuine desire to help others succeed.
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