Customer Success Manager

We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.
Responsibilities:Cultivate strong client relationships.Guide clients through their journey with our products/services.Identify growth opportunities for clients.Serve as the primary point of contact for client inquiries.Collaborate cross-functionally to ensure client satisfaction and success.Requirements:Bachelor's degree in business administration, marketing, or a related field.Proven experience in a customer-facing role, such as customer success, account management, or sales.Excellent communication and interpersonal skills, with the ability to build trust with clients.Strong problem-solving abilities, with a focus on finding creative solutions to meet customer needs.Ability to work collaboratively in a fast-paced, cross-functional environment.Experience with CRM software (e.g., Salesforce, HubSpot) and other relevant tools is a plus.A passion for customer satisfaction and a genuine desire to help others succeed.
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