Position Snapshot Fixed-term contract (1 year) Relevant experience (1/2 years) in at least one of the following areas Operation/Credit/Generating Demand Fluent in Italian and English Nestlé welcomes people with disabilities Position Summary The Customer Solution Analyst will support Nestlé Health Science business for the customer service activities, order management, and reports.
The CSA is highly involved in administrative activities, reporting, and customer complaint resolution for the Customer Service Department.
This position is responsible for providing end-to-end customer support throughout the order management process for NHS products.
A Day in the Life of a Customer Solution Analyst Order management: Demand capture (Manual creation, EDI process, Cloud platform).
Understand system alerts indicating order, delivery, or billing/credit control issues surrounding the order.
Take corrective actions to resolve issues impacting order flow.
Claims and deductions management: Manage and resolve issues at the point of delivery, subsequent return of stock, or pricing related queries.
Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support).
Creation and managing orders and claims & deductions reports.
Collect all the customers' requests and forward them to the proper department.
What will make you successful?
To be considered for this role, we're looking for someone with the following skills and experience: Relevant experience (1/2 years) in at least one of the following areas Operation/Credit/Generating Demand.
Good Excel.
Good Knowledge of PowerBI.
Strong Knowledge of SAP.
Good Knowledge of Italian and English.
Initiative and proactivity.
Mental agility in a flexible and dynamic environment, insight, analysis, and synthesis.
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