Gruppo Montenegro is an international company with an Italian heart that operates in the spirits and food industry.
We produce and commercialize premium products with strong brand equity and significant cultural relevance Amaro Montenegro, Vecchia Romagna, Select aperitivo, Bonomelli infusions, Infrè decaf tea, Cuore functional food, Cannamela spices, Polenta Valsugana, Catarì Instant Pizza to mention a few.
Icons of the "Made in Italy", our brands are the result of the constant pursuit of excellence, respect for tradition, and attention to product quality and sustainability, all values that have defined Gruppo Montenegro since its foundation in 1885.
Gruppo Montenegro is an organization committed to equality and inclusion to drive our business results and create a better future, every day, for all our employees, consumers, partners, and communities.
We believe an inclusive culture allows us to match our growth ambitions and drive inclusion across the business.
We are looking for a Customer Service Trainee who will support the order process and collaborate with internal departments and customers.
Main Tasks & Responsibilities Manage sales orders, prices, discount conditions, and customer records in the ERP system; Provide orders to the warehouse and logistics within the daily cutoff; Handle the administrative processing of returned goods; Ensure invoices are accurate and match the conditions of the original orders; Support and monitor the order process from entry to delivery; Coordinate all activities to verify and record debit notes or issue credit notes; Deal directly with customers and the sales force by telephone or email to manage customer inquiries (delivery dates, questions on invoices, price discounts, return policy for damaged goods, etc.).
The profile requires Soft Skills Good interpersonal skills; Good problem-solving skills and the ability to prioritize; Detail-oriented skills; Customer-oriented; Technical skills Knowledge of accounting (e.g., invoices, payment methods, credit notes, debits, statements); SAP (preferably); Intermediate English; Proficient in Microsoft Office; If you think you are a good match, but don't necessarily meet every single point above, please still apply.
We'd love to consider you and see if you could be a great fit!
What we offer you Monthly expense reimbursement and free access to our company cafeteria; Welcome package and laptop; An innovative workplace where your ideas and opinions matter;
