Customer Service Specialist - Vicenza

The Candidate will join the In-house Sales Dept. and will manage the commercial Customer Service/Back Office activities with focus on Italian and English-speaking markets.
Responsibilities and activities:
Monitoring and managing customer's master data according to the account requirements Managing the "order to cash flow" process (order collection, entry, managements) ensuring the balance of commercial conditions in cooperation with the sales force Supporting the customers regarding the status of orders, shipments, commercial returns and any related issues (shipment shortages, wrong deliveries, delays, customer issues etc) in cooperation with Logistics and Credit Collection dept Managing the customer's portfolio ensuring the right status of the "back orders". Required skills and behavioral competencies:
Bachelor degree in Foreign Languages or Economics 2 years-experience in a similar role is considered a plus
Excellence knowledge (speaking, writing and comprehension) of English Good knowledge of Office Suite and modern ICT Management Systems, Dynamics AX is a plus Strong relational skills Organization and precision, problem solving attitude. The Knowledge of a second language is appreciated. Flexibility of working time Company canteen Exclusive discounts for employees …and much more… Apply now to discover more about being a Dainese employee! Share: PERSONAL INFORMATION First name *
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Candidate with protected status (Law 68/99) Driver's license * A B No Driver's license EDUCATIONSKILLS Known Languages * Italian English French Spanish German Russian Chinese Other, Specify ICT Skills * Office Suite (Word, Excel, Power Point) Microsoft Dymanics AX Retail Pro Adobe Suite (Photoshop. Illustrator, InDesing) Clo 3D Keyshot Autocad / Alias Rhynocheros Catia Matlab Other, Specify #J-18808-Ljbffr