Customer Service Specialist - Italy Based in Milan
Job ref: EG/63612
Client OverviewOur client is a European manufacturer and supplier of FMCG products.
Role Overview:Manages sales order processing, responsible for sales order, shipment follow-up, and invoicing to support the fulfilment process.
Managing after sales & service, such as follow-up issues and associated sales activities, by handling and solving complaints.
Answers and processes customer service phone inquiries.
Follow-up of action points from annual contracts and account visits i.e.
prices, volume, logistics agreements, and special projects.
Supporting the commercial team by drafting and issuing quotations, as well as sales budgets and forecasts.
Providing customers with information on purchasing conditions and export documents as required.
Checking order specifications and prices, as well as monitoring and confirming delivery times.
Drafting and processing invoices and checking credit limits when entering sales orders, calculating and managing terms and prices through price lists.
Marketing by managing data for assigned accounts and undertaking research support.
Candidate Profile:Internal sales or Customer Service experience Experience working with a manufactured product preferred Working with digital systems, software, and equipment knowledge Good with numbers, good oral and written communication skills Fluent in Italian and good command of English spoken and written For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided.
All personal designations apply equally to all genders.
For EU roles, candidates must be eligible to work and live in the European Union.
Proof of eligibility will be required with your application.
To apply please contact: Ellie Guest 0044 (0) 1789 207070
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