We are currently seeking a Junior Customer Service Specialist to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. We are always looking for those people interested in the latest technologies and work with them to make an impact that matters. At CCH Tagetik you will offer solutions for our customers' challenges, while subsequently working on your own career and personal growth ambitions. You will learn and develop a mix of advisory and technology skills that will help you define effective strategies and put them into action. Collaboration will sit at the heart of everything you do, as you will work closely with both colleagues and clients.
You will: Provide excellent customer service to internal and external clients. Understand how to respond to inquiries and follow ups through the use of our systems. Organize your workflow to meet customers' time frames and demands. Navigate between multiple IT systems quickly and accurately. Learn to adhere to team quality standards for preparing client forms and submitting documents. Learn to find your own innovative solutions to challenges faced by some of the world's leading companies. Help to analyze application settings, recommending the software usage best practices on simple cases. Interact with customers (via Support Portal, e-mail, phone) about the issues and monitor the resolution process providing frequent feedback about the status of each incident. Help to anticipate unpleasant situations and quickly escalate critical issues. You have: Degree in Economics, Digital Humanities or STEM disciplines. Proven analytical and quantitative problem-solving skills. Ability to effectively contribute to clients' maximizing the potential of analytics and information to support their business objectives. Positive attitude and interest working within teams of diversified skills. Ability to share insights and complex analysis results effectively. Proficiency with MS Office. Excellent knowledge of English (both written and spoken). Excellent organizational and planning abilities, including incident management skills. Ability to juggle multiple tasks and adapt quickly to new situations. Strong work ethic, intellectual curiosity and commitment to continuous improvement. What do we offer you at CCH Tagetik part of Wolters Kluwer? 1-year fixed-term contract intended to be converted into a permanent contract. Flexible working hours and flexible working policy (3 days a week from home, 2 days a week in the office). Modern office in an old coffee factory where you can work together in teams but also connect with your colleagues. Just outside the walls of Lucca and close to the train station. English classes and full access to E-learning platforms such as LinkedIn Learning. Development plans to help you steering your career path. Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.
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