Customer Service Specialist

ELEMASTER HEADQUARTERSSite:Elemaster Headquarter Italy – Lomagna (LC)Department:Customer Service departmentJob description:The Customer Service Specialist is in charge to process any Customer needs related to the execution of issued Purchase Orders, in order to create trustful and long-lasting relationship with customers.This includes feasibility analysis with regards to components availability, production planning and interfacing with internal departments (Sales/Key Account/Demand Planner/Supply Chain Department/Production planning/Manufacturing) to properly satisfy customer requests.He/she demonstrates a good understanding of product structures and production routings to understand dependencies and constraints in the production flow.He/she is willing to work in a multinational context, dealing with worldwide customers.Specifically, he/she will:Analyze customer needs with regard to execution of Purchase Orders, mainly in terms of feasibility, planning and deliveriesInteract with customers via phone, mail and chat, maintaining a continuous communication flow.Working in team and with other departments to find appropriate solutions for different issuesRequirements:Have excellent communication, interpersonal, and influencing skills with excellent result orientationBe interested in planning and manufacturing processesExcellent skills with MS Excel.
Appreciated a knowledge of a complex ERP (SAP, Infor LN...)Fluent English.
Appreciated a second language.Preferably Bachelor's degree in "management engineering" or technical background in electronicsEmployment Type:Full-time#J-18808-Ljbffr