About Boundless Life Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth.
We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals.
Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.
Since our founding in 2021, we've rapidly expanded to six locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds.
Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.
At Boundless Life, we believe in the power of community and the importance of a holistic approach to education.
Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.
Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.
The Role As a Community Support Specialist , you'll play a critical role in ensuring Boundless Life families have an exceptional experience across every touchpoint of their journey.
Reporting to the Head of Community, you'll oversee customer success, support, and escalations to ensure families feel supported and empowered throughout their Boundless Life experience.
You'll contribute to the Boundless Life experience by:
Supporting local and education teams in resolving customer support inquiries efficiently and empathetically.
Troubleshooting and resolving escalated community issues, ensuring quick resolutions and clear communication with families.
Maintaining a strong Net Promoter Score (NPS) by ensuring speedy resolution times and delivering exceptional support experiences.
Collaborating with cross-functional teams to escalate and address complex concerns efficiently.
Managing and optimizing customer service tools (e.g., ticketing systems) to track and address family needs in real time.
Automating and streamlining processes for families to improve engagement.
Collecting and analyzing family feedback to identify trends, improve processes, and inform decisions.
Ensuring seamless communication and alignment on family support initiatives by collaborating with other departments.
This is a fully remote position.
What's in it for you Be part of a mission-driven, fast-growing company that's redefining family lifestyles.
A global team and the opportunity to collaborate across multiple locations.
Opportunities to grow and develop as Boundless Life expands.
Discounts to participate in Boundless Life cohorts at all locations.
Equity package as part of the compensation.
About You Minimum 4 years of experience in customer service, operations, or community support, preferably in the travel industry (e.g.
airline) or family- or community-focused organization.
Strong problem-solving and listening skills with a proactive and empathetic approach to resolving customer concerns.
Excellent organizational and communication skills, with the ability to manage multiple priorities effectively.
Experience building and managing customer support teams, including training, mentoring, and optimizing team performance.
Experience with tools like HubSpot, Slack, and Airtable, as well as building and maintaining documentation systems.
A natural collaborator who enjoys working across teams to ensure a seamless experience for customers.
Fluent in English; additional languages are a bonus.
What's Next?
First call with our Recruitment team (30 minutes) Interview with the Chief of Staff (60 minutes) Take-home Assignment Interview with the Head of Community (60 minutes) Conversation with Boundless Life CEO (30 minutes) #J-18808-Ljbffr