The CompanyFounded in 1985, Agrumaria Reggina is a nature-inspired family company specialized in ingredients for Nutrition and Beauty industries.
With nearly 40 years of experience, we have established ourselves as a reliable partner for customers worldwide, combining technical expertise with a strong focus on innovation.Our approach is grounded in continuous investment in RD, enabling us to deliver high-quality products that meet the evolving needs of the global market.
With a presence that spans across multiple continents, including a new facility in Egypt, we are committed to ensuring excellence in every aspect of our work.Our values guide everything we do.
We prioritize Customer Centricity, delivering tailored, high-quality solutions that exceed expectations.
With a focus on Speed of Action, we respond quickly and efficiently to all needs, while committing to creating a Positive Impact through sustainable products that benefit the environment and society.
Through Continuous Improvement, we embrace innovation and growth, constantly refining our work.
As One Team, we collaborate with unity and shared purpose through the Gentle Leadership that fosters an inclusive and supportive environment, ensuring empathy and kindness define our approach.
These principles drive our journey toward excellence and meaningful impact.Role OverviewWe are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers.
The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes.In your role you will:Manage daily communications with customers, ensuring timely and effective support;Monitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions;Coordinate with internal departments - logistics, commercial, production - to resolve any operational issues;Provide proactive customer support, identifying solutions to improve satisfaction and loyalty;Support the sales team in developing growth strategies for the target markets;Request the necessary documentation for export - delivery notes, invoices, certifications - and manage any requests for customs assistance;Analyze customer feedback and identify areas for improvement in business processes.The ideal candidate has:A Degree in Languages, Economics, or related fields;1-2 years experience in similar roles, preferably in international contexts;Excellent command of English (C1 European Level or higher).Nice to have:Knowledge of export practices and international trade regulations;Excellent communication skills and customer orientation;Aptitude for problem solving and effective management of priorities;Good knowledge of the Office package and any ERP/CRM systems.Location: Reggio Calabria, ItalyWorkplace Culture:Agrumaria Reggina fosters a professional environment that values diversity, inclusion, and personal growth.
We are committed to creating a workplace where every individual is respected and valued.
This commitment is embedded in our hiring practices, company policies, and professional development opportunities.
Joining Agrumaria Reggina means becoming part of a dynamic, multicultural team with a strategic role in a company expanding rapidly in international markets.
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