Customer Service Specialist

We are looking for a customer success guru!Do you want to join a young and dynamic team?Do you want to train within a rapidly expanding, multinational context?Do you speak several languages and are you passionate about customer relations?Arcese is looking for a Customer Service Specialist in Rovereto (TN).YOUR CHALLENGE WILL BE:Build and develop relationships with customers based on trust and competence;Understand customer needs, provide support with effective handling of requests and complaints;Manage order-in through our computer systems, from which you will also analyse volumes and kpi;Work with internal and external stakeholders to satisfy the needs of client companies.WHO YOU ARE:You are proactive and dynamicYou are a strong team playerYou are fluent in English (other languages will be a plus)Be part of the change management process that we are undertaking!DO YOU RECOGNIZE YOURSELF?
JOIN US IN ARCESE!Arcese Group is a Global Logistics Company, with 70 offices and more than 3,500 employees worldwide.
Arcese Group connects world and offers integrated and sustainable solutions throughout the entire supply chain.
Being laser-focused on increasingly ambitious goals, we pursue Excellence everyday.
We believe in the strength of collaboration and we aim at delivering the best employee experience to our people through Passion, Innovation, Entrepreneurial Spirit, Digital Mindset and Transformational Leadership.At Arcese, we believe that recognition, inclusion, and valorization of diversity is the key to create a safe and inclusive work environment.Our culture, our leadership, our people, all guarantee equal and fair opportunities for everyone at all organizational levels.
We recognize diversity as a winning factor, encouraging our employees to share ideas, collaborate across functions and seniorities, and to value and develop talent.We know diversity is a fact, inclusion is a choice.
And every day we choose to be inclusive.
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