We are looking for a Customer Service Specialist to join our office in Casalecchio di Reno (BO).
In this role, you will be responsible for delivering exceptional customer support while effectively coordinating with the sales team and other international departments across the company.
You will also manage the entry, verification, and follow-up of sales orders, ensuring accuracy and timeliness at all times.
FUNCTIONS Respond to and manage customer inquiries and requests via phone, email, and internal platforms.
Collaborate closely with the sales team and various internal departments (logistics, finance, production) in multiple countries to ensure smooth communication and alignment.
Accurately enter, review, and update orders in the system, ensuring timely and efficient processing.
Maintain strict oversight of customer data, meeting deadlines and adhering to established processes.
Identify, report, and resolve customer service issues, continually striving to enhance the overall customer experience.
MINIMUM REQUIREMENTS 1 to 3 years of experience in a similar position.
Advanced English language skills (C1 or equivalent), both verbal and written.
Spanish is a plus.
Knowledge of ERP systems (SAP, Oracle, etc.)
is highly valued.
Excellent communication and interpersonal skills, capable of engaging effectively with various stakeholders.
Strong attention to detail, with the ability to prioritize and work under pressure.
A proactive, problem-solving mindset focused on delivering the best possible customer experience.
COMPETENCIES Adaptation procedures/ processes Analysis Customer Service International movement of goods Leadership Logistics Negotiation Orientation to the customer Perseverance in the achievement of objectives Planning Procurement Prudence Challenge the future with us - Join our Tolsa team!
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