Customer Service Specialist

Adecco Italia S.p.A. – Logistics Business is looking for a leased employee for customer support (mainly answering incoming consumer phone calls, taking a note and checking status, and making a final report).
Customer Support Responsibilities (leased employee): Manage incoming querries by various channels including but not limited to phone calls, email and social media; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate, valid and complete information by using the right methods/tools; Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents.
Are required the following skills: Similar experience in a customer service role; Good level of English language; Good use of Office/Excel.
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