Job Title:Customer Service Sales Representative (Italian-Speaking) On Site High Tech Industry HS03
Experience the power of a game-changing career. Want to be part of an innovative and growing team?
We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries.
If you're looking to grow and be inspired as a Customer Service Sales Representative in Barcelona (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech.
Career Growth and Personal DevelopmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What You Will Do in This RoleIn everything we do, we believe in doing right by and for people: our clients, their customers, our people, our community, and our planet.
As a Customer Service Sales Representative on our team, you will:
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quotes and follow up with cross-selling/up-selling with a proactive and service attitudeEnsure personal knowledge of the Store portfolio and post-sales processes are maintainedInitiate and manage customer post-sales related tasks, covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM and Order Status Suite with a high-quality, efficient, and customer-centric approachYour QualificationsWe embrace our game-changers with open arms, people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or proficient in Italian and fluent in EnglishHave a minimum of 1 year relevant experienceHave strong communication skillsHave knowledge of sales techniques (up-selling/cross-selling, objection handling, etc.)Are customer-driven and motivated to work in salesAre achievement and target-orientedHave IT knowledge and technical understandingHave a strong personal interest and curiosity in IT products and applicationsHave real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer-facing and customer care skillsDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for YouWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: Mon-Fri 8 to 18 hSalary 19,000 euros gross/year + up to 3,000 euros gross/year in bonusGreat office location in BarcelonaFriends hunting (referral) bonusFully paid training about the company and the project you will be working onCareer development program and specialized coursesAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location: ESP Barcelona
C/ de la Selva de Mar, 129
Language Requirements: English, Italian (Required)
Time Type: Full time
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