Customer Service Representative
Customer Service RepresentativeRemote Type: Hybrid
Location: Milan area, Italy
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: Essity245848
About Us Essity is a leading global hygiene and health company that is improving well-being and shaping a healthier future for all. With 36,000 employees and sales in 150 countries, what we do makes a difference in people's lives, every day. Health & Medical is one of Essity's three business areas. We are dedicated to empowering healthier lives, with superior and sustainable solutions to effectively manage everyday health and medical conditions like lymphedema, chronic wounds, orthopedic injuries, incontinence and more. Through our trusted global brands that include Actimove, Cutimed, Delta-Cast, JOBST, Leukoplast and TENA, we are advancing MedTech and digital health innovations, serving patients and customers across comprehensive touchpoints such as hospitals, retail pharmacies, nursing homes and online channels, and continuously offering even better holistic care for healthcare systems worldwide.
About the Role We are seeking a dedicated Customer Service Representative to provide exceptional service to both internal and external customers. The ideal candidate will independently manage customer master data activities and be proactive in supporting customers' needs. This role involves handling order processing, pricing, billing inquiries, and resolving customer complaints with efficiency and professionalism. The position will be part of the Health & Medical division, and will be based in Legnano's office.
What You Will Do Create and manage customer master data settings in SAP, ensuring accurate and timely data entry to support seamless operations.Oversee the approval process for customer master data, promptly addressing and resolving issues to expedite customer code creation.Work closely with the global customer master data team, communicating country-specific requirements and securing approvals for deviations from standard processes.Regularly run reports to identify and correct errors in customer master data within SAP and CRM tools.Collaborate with internal departments such as Sales, CRM specialists, and Business Controllers to gather data and provide necessary information.Assist the local Customer Service team with daily operations related to order processing, ensuring smooth and efficient workflows.Who You Are Bachelor's degreeProven experience in customer service, particularly within international companies.High proficiency in English and Italian, both written and spoken.Strong knowledge of SAP (SD, MM) is essential. Familiarity with SAP MDG and CRM tools is advantageous.Ability to independently organize and manage daily activities effectively.Understanding of public administration order systems and electronic invoice flows is a plus.What We Offer: A dynamic and inclusive work environment within a global company.Opportunities for professional growth and development.Competitive salary and benefits package.Together, we are improving lives, every day.Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date:15 set 2024
Job Requisition ID:Essity245848
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