Customer Service Representative Prom - Cagliari

Job title / Reporting to: The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager
Job purpose: The primary goal for a CSR Prom is to provide excellent customer service experience.
This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.
Key-result areas: · Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
· Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.
· Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
· Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
· Maximize profit by offering services and ancillary products to Customers.
· Management of daily branch petty cash (if required).
Educational Background:
High School Graduation or University education.
Professional Experience:
Previous sales and customer service experience.
Knowledge:
· Fluent Level of English (+ second language)
· Microsoft Office
· Full Driving License
Skills & Competencies:
· Excellent organizational and time management skills
· To be proactive
· Problem solving
· Effective Communication
· Ability to work well as a team with 100% customer focus
· Selling proposition
· Ability to work in a fast work environment with a variety of tasks
· Ability to demonstrate professionalism, enthusiasm, and outstanding communication
· Enthusiastic, flexible and positive attitude towards selling.
· Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
· Flexibility to work days, nights, weekends and on bank holidays

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