Job Title:Customer Service Representative (Italian speaking) - Streaming Service Project
Job Description
The Advisor I Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.
If you're looking to grow and be inspired as a Customer Service Representative in Portugal (Remote), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this roleAs a Customer Service Representative, you will:
Assist viewers through phone and/or chat regarding their inquiriesProvide account and application support to viewers namely concerning software functionalityProvide technical support and troubleshooting of system configurations and network settingsProvide accurate and real-time answers to viewers' inquiriesContribute to creating brand engagement for our ClientsYour qualificationsConcentrix is a great match if you:
Have a high level of Italian, Portuguese, and English (oral and written)Are passionate about the entertainment and media industryDemonstrate excellent communication skills coupled with empathy and team spiritAre familiar with digital streaming services and devicesHave a positive and can-do attitudeIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusRemote work in PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their 'employer of choice'.
Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Lisbon
Language Requirements: Italian (Required)
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