Customer Service Representative – Italian/English - B2B + Order Management Experience

Based at our Production site from Pianoro (Bologna) you will provide a variety of customer service support and technical guidance to internal and external customers for to the International Market.Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enter and adjust orders, resolve questions and complaints within span of control.Work to ensure all orders received are entered into the ERP by order cut-off time.Positive influence on the team and being responsible to arrange backup in case of holiday leave.Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.Identifiy customer issues that need to be escalated to management in a timely fashion.Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.Build relationships with internal departments to ensure best service to end customer is achieved.At least 2 years of progressive B2B customer service experience,Order management experience,Resolving customer problems and concerns;Excellent communication skills,AS400, ERPItalian, English***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.Please read the guidelines before handing in your application All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).