Placing our partners at the centre of our business activities, satisfying their needs and expectations, building and maintaining strong client relationships.
Our Customer Service Representatives are business-oriented and results-focused with a sense of urgency:
- Process both sales and consignment orders from order receipt until shipment according to the procedure.
This includes administrative processing of customer files, follow-up, customer relations management, and the creation of all order/shipment documentation (delivery notes, invoices, credit notes, etc.
).
- Checking that prices are correct with reference to the quotations and tenders.
- Billing and preparing orders in collaboration with the Logistics Department - Issuing shipment documentation (contracts, delivery notes), preparing goods for shipping as well as packaging.
- Processing requests for tenders (sending samples and drawing up customer's list).
- Checking product availability and updating the Sales team about backorders.
- Consignment inventory: Managing and reporting on inventory levels.
Checking the goods expired or about to expire with the Sales team.
Follow the consignment inventory's procedure with the Sales team (checking discrepancies).
- Business-Oriented: results-oriented, analysis of the order book throughout until the balance of the order book.
Be proactive in shipments for monthly and quarterly closing; sensitivity of the targets set.
- Customer-Oriented: placing our partners at the centre of BALT: gathering and satisfying customer expectations and needs.
Listening to customers is essential; involvement towards a common goal: satisfying your customers' expectations; Providing commercial information to customers; Responding to customers' requests for information about products on pricing, availability, terms of sale and delivery.
- Product complaints: Documents received by the Sales team - Dealing with HQ regarding the restitution of the defective items.
- Liaise with the Marketing & Sales/Finance & Accounting/Supply Chain/Legal Department on all his/her missions and manage the contractual relations with the distributors; he/she is responsible for returning materials from sales or consignment to either local stock or the international distribution centre.
- Administrative activities: Invoices, credit notes, debit notes, support for the credit collection.
- Maintaining archiving of files according to procedures.
SKILLS
- University Degree - Postgraduate or Master
- Good command of English
- 3 years experience in the customer service department of a medical device company
- Customer-oriented
- Strong knowledge of the MS Office package
- Good interpersonal skills, communicative, dynamic, responsive, organized, proactive and autonomous
- Team spirit and sense of urgency
- Experience with SAGE is a plus
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Benefit:
- Buoni pasto
Orario:
- Dal lunedì al venerdì