Customer Service Rep. I

Customer Service Rep. I
**Company**
American Modern Insurance Group
**Location**
Amelia, United States
**Purpose**:
Provides customer service to policyholders and agents by providing answers to customer inquiries and quotes. Focuses on a satisfying experience for customers by displaying a knowledgeable, helpful, & positive attitude
**Roles & Responsibilities**:
- Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Processing transactions for multiple lines of business, systems, & products
- Actively participates and involvement in department initiatives and goals
**Required Skills/Knowledge/Experience**:
- Proficient in Microsoft Office.
- Proficient in utilizing knowledge management tools & resources.
- Has multiple product knowledge; Ability to process multiple products and transactions.
- Ability to multi-task and work independently.
- Ability to work in a fast-paced environment.
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.