Customer Service Office StageApply: Hybrid Remote
Location: Milan, Lombardy, Italy
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR17718
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates, and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description As a Customer Service Office Intern, you will be providing support to the rest of your teammates on delivering first-class customer experience.
You will be part of a proactive and effective team as the key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.
Take preventive and proactive action to ensure that customer satisfaction is maximized.
Management of mailboxes and inbound/outbound calls management with particular focus to SMEs.
Support the team in Customer Experience initiatives.
Account analysis and control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such as identifying issues on declarations of equipment movements.
Manage administrative tasks using SAP and local tools.
Language Skills English: C1
Italian: mother tongue - C2
What We Offer Highly educational internship;
Attractive internship compensation;
Monthly meal voucher.
Preferred Education Masters
Preferred Level of Work Experience Less than 1 year
Remote Type Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing their potential. This means harnessing the unique skills and experience that each individual brings, and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at ******. About UsCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates, and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.
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