Customer Service Intern

MISSION: Assist with every CS, Operational aspect concerning Sales, ensuring high standard performance, service and Timing for the channel/area followed
KEY ACCOUNTABILITIES: Ensure High Standard CS support to BtoB CostumersSupport WHS Area Managers with Back Office ActivitiesPrioritize activitiesLiaise effectively with Logistics, Credit Management, LegalOrganize timely Shipments based on Customers' ordersPeriodic and "ad hoc" analysisPrepares for customer inquiries by studying products, services, and customer service processes.Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.Records customer inquiries by documenting inquiry and response in customers' accounts.Improves quality service by recommending improved processes; identifying new product and service applications.KEY REQUIREMENTS: Smart, intelligent, fun, goal orientated, and driven by integrity University degree or diploma in business, marketing or a closely related field Strong capacity to work cross functionally Hands On mindset Self-starter High competency in project management Results-oriented and process driven, with high expectations of self and team Exceptional written and verbal communication skills Encourage an open, honest and positive team environment
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