Customer Service Export

The resource will be placed within the Customer Service Department and will follow the customer from the issue of the order until the delivery, coordinating with the various internal departments in order to guarantee the highest level of customer satisfaction.

Main responsibilities:


Manage and monitor orders for the area of responsibility until their execution with support from LogisticsRespond promptly to customer questions (using different channels)Manage customer complaints or problems in coordination with Quality Control and LogisticsSend certifications and product data sheets requested in coordination with the R&D DepartmentRegularly compile and share sales statisticsWe are looking for a person who has:


Previous experience, even minimal, in the roleBachelor's/Master's degree in linguistics/economicsExcellent knowledge of English and SpanishExcellent knowledge of the Office package, especially ExcelKnowledge of SAP will be considered a plusAvailability to make non-frequent transfers (3/4 year)Dynamism, good organization, open-mindedness, high ability to work in a large team, ability to manage moments of important workload, and interpersonal skills complete the profile.

Contract offered: based on experience

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