Founded in 1946 Fidia is a fully integrated Italian multinational company, with R&D, Manufacturing, Marketing and Sales capabilities headquartered in Abano Terme. Fidia is prioritizing its R&D efforts in areas with the greatest scientific and commercial promise, such as Primary Care, Joint Care, Skin Care, Aesthetic Care, Eye Care and Regenerative Care._
With the aim of strengthening the National Customer Service department, we are recruiting a
**Customer Service Expert - Protected Categories (L.68/99)**
**Main Responsibilities**:
- Receiving, processing, checking and fulfilling orders according to the commercial agreements made and confirmed with customers and providing them with after-sales support.
- Build sustainable and trusting relationships with customers, providing support through any communication and contact tools for the entire customer flow generated by commercial relationships and agreements.
- Provide telephone support to customers, with detailed information on Fidia's products and services and answering questions and concerns.
- Generate sales leads with detailed analytical activity on order fulfilment flows.
- Document all customer interactions, including terms and conditions of sale/listing/postponements, keeping a history of returns, complaints and reports handled.
**Requisitions**:
- High school diploma, preferably in accounting
- At least 3 years of work experience in the same role, preferably in the pharmaceutical field
- Proficiency in the use of Excel, Word, Power point, SAP or similar systems
- Knowledge of English language at B1 level
- Customer orientation, learning ability and flexibility, as well as analytical and teamwork skills.
- Belonging to Protected Categories (L.68/99).
**Our offer**:
- Open ended contract
- "C" grading of chemical pharmaceutical national collective agreement.
- Salary between € 32.000 and € 38.000.
- Collective Bonus and company Welfare.
**Fidia benefits**:
In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.
- Fidia Farmaceutici promotes parity and inclusion in all its actions._
- All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department._