Customer Service Director

For our important client operating in the eyewear sector, we are looking for:
**INTERNATIONAL CUSTOMER SERVICE MANAGER**
The person will responsible of all aspects of the customer service department.
- Ensure the continuous improvement of order-related performance
- Optimize channels and improve sales operations processes through end-to-end supervision of order management from the company's entry points
- Supervision of the management of the sample warehouse (convention set)
- Analysis and monitoring of material flow for BAs, verification of the timing, quality and number of goods with final follow-up to understand what is missing
- Omnichannel oversight for the sales department
- Implementation and development of activities related to customer operation (customization of the service by market, by customer)
- Continuous improvement of the contact center, front and back office
- Management of the commercial scenario with management of orderly forecasting and turnover, EMEA level
- After-sales supervision with implementation and monitoring of flows
- Reporting for all business functions
- Budget management
**Requirements**:
- Degree
- Experience in structured and international companies
- Consolidated experience in the role
The office is located near Belluno
SMART WORKING: 2 days/week
I valori che ci contraddistinguono: attenzione, passione, apprendimento continuo e innovazione, collaborazione, sostenibilità, responsabilità.
Gi Group S.p.A. è autorizzata ad operare dal Ministero del Lavoro (Aut. Min. 26/11/2004 PROT. 1101 - SG).