Based in our headquarter office in Carpi, Modena (Italy), we are looking for a Customer Service Associate DACH (DACH – Austria, Germany, Switzerland) accountable for the operational management of the German speaking area customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
This new job position is strictly related to the strong commercial development of wholesale trade in Germany/Austria/Switzerland.
CORE RESPONSIBILITIES The person will be responsible for:
Managing customer service activities on a daily basis, following the customers/agents from the order placement until the shipment of the goods, working across the sales force and the internal departments involved (purchasing, admin, logistics). Order placement during the Sales campaign period and refill/stock orders throughout the season. Follow up of the goods arrivals and assignment and handling of shipments. Follow up to solve potential problems related with shipments (returns, missing items, delays etc.). Daily communication with the sales force, agents and customers of the DACH region. Regular communication & work with the German team based in Germany. SKILLS and ATTITUDES 3/4 years of work experience in a similar role in a multinational company (preferably in a textile industry). He/she has gained an Economics or Languages Degree. German and English Proficient level. Advanced knowledge of SAP and other IT skills (Excel, PowerPoint, etc.). Strong collaboration spirit, multitasking approach and teamwork attitude. Eager to learn and being challenged every day. Has sense of urgency to provide solutions and address issues. Feel at ease working in a high-pressure environment. Well organized person. In Champion we believe that with success comes opportunity. Because everyone is respected and included, we provide opportunities for all associates to learn, grow and reach their full potential. Become a Champion and let's work together for our success. Apply now!
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