Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries.Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo, and poker.Ready to level up your career?Playtech Managed Services, a company in Playtech Group, is looking for high-level Dutch-speaking Customer Service Associates to work for one of our biggest clients – the land-based licensed gaming provider Holland Casino.Job DescriptionYour influential mission.
You will...Help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support.Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).Use a professional and friendly approach in assisting with queries.Be empowered to resolve any customer issue.Follow our company's procedures and keep up with the standards.Meet predetermined personal and team targets.QualificationsComponents for success.
You...Have high-level verbal and written Dutch skills.Demonstrate advanced computer literacy.Possess excellent communication and multi-tasking abilities.Embrace teamwork, knowledge-sharing, and a supportive team environment.Present a strong commitment to achieving the team's goals and targets.Have the flexibility to work shifts to accommodate both your personal and professional commitments.Having experience in customer support or client-facing roles is preferred.Additional InformationPLAYTECH MANAGED SERVICESEstablished in 2007 in Sofia, Bulgaria, Playtech Management Services has grown into a thriving hub of over 470 dedicated professionals, fostering a culture of collaboration, respect, and support.
Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise.Why should you move to Sofia, Bulgaria?Sofia is the capital of Bulgaria, and one of the oldest cities in Europe.
With Greece and Turkey as close neighbors, the climate is pleasant.
Long summers, long winters, the Black Sea and mountain chains offer year-round exploration opportunities.Playtech Managed Services is an equal opportunities employer.
Our mission is to welcome everyone and create inclusive teams.
We celebrate differences and encourage everyone to join us and be themselves at work.
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