Customer Service Agent 40 hours per week, Monday-Friday Rome, hybrid Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you! MSX is looking for a proactive and enthusiastic Customer Service Agent to join our team in Rome.
The Role As part of our team, you will manage customer inquiries and communicate with customers using different platforms. Your key tasks will be:
Answering customer complaints Ensuring customer satisfaction and managing follow-ups Optimizing follow-up processes to improve customer satisfaction About you We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the initiative to achieve results. Our ideal Customer Service Agent has the following skills:
Computer literacy, especially MS Office Intermediate level of English Previous experience in contact with customers is considered a huge plus Great problem-solving and communication skills Experience in planning complex schedules of activities If you're ready to make an impact and contribute to our company's success, apply now!
What's in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation that takes pride in our diverse workforce.
In joining MSX, you can enjoy:
Competitive salary Company laptop and phone Internal parking Working pattern: 40 hours per week Monday – Friday Rome - hybrid You can learn more about MSX International on our website: www.msxi.com About MSX: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
The MSXI Vision To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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